Čau. izdomāju atsākt spēlēt rs. recoveroju senu acc, tikai...

"Hi G41MP28,

Thank you for contacting Jagex Customer Support.

Based on the information you've provided us, I have been able to secure the account and remove the registered email address on it. This means you’re just a few steps away from being able to recover your account and get back to playing RuneScape!

Before you look to reset your RuneScape password, please follow all of our computer security advice which will ensure your PC and email remain secure in the future. Finally, make sure you are setting passwords you’ve never used before as some of your previous ones may be known by others.

Once you’ve done this, you will be able to reset the password. To do this you will need to successfully submit a Password Reset Form so a member of staff can review your information and make a decision on this account’s ownership. The form requires you to submit some information about your account such as previous passwords, recovery answers, billing transaction IDs and contact information. It would be good to have this ready for when you submit your Password Reset!

When completing the form, please try and submit it from the PC you play RuneScape on the most, in addition to entering the earliest information that you can remember.

If you need further assistance with filling out the password reset form you can visit our dedicated Support Centre page by clicking here. This page has tips on the information needed to increase the chances of a successful recovery.

This message has been sent from a notification-only email address that cannot accept further incoming emails. Should you need further help please visit our Online Support Centre.

To keep your account safe and secure, we recommend that you delete messages to & from Jagex once your issue is resolved.

Good luck with your password reset!

How did we do? Please click here to give us your feedback.

Kind regards,
Mod Simon P

Transformers Universe Jagex RuneScape

Signature

See our support videos on our RuneScape Customer Support channel!
https://www.youtube.com/OfficialJagexSupport

Need more info? Check out the Support Centre for top tips on:
Account Help
Account Security
Billing & Membership
Tech Support

23/07/2014 16:08 - G41MP28 wrote:

Date: 23-Jul-2014 16:03:46

Player details:
From: naureenc2 [at] gmail [dot] com
Type Of query: Someone else set the latest registered email
Username / Displayname: G41MP28

---------------------------------------------

Description:
Hello.
So, support sent me a link where i can remove Jagex Account Guardian, but there is
security questions needed.
My account was scamed two years ago in latvian gaming site, so i got it back but
scamer has set up JAG, witch can be removed answering 5 questions.. I dont know
answers, because i didnt wrote them. How can i access my account? Is that
possible? It should be.. I hope it is.

Best regards,
Nauris!"

Ričards 23.07.2014. 18:10 #

Tas nav iespējams. Raksti vēlreiz supportam.

0
Pavārs 23.07.2014. 18:15 #
Otrreiz uzrakstot man atsūta epastu par password reset. kas vainas modiem Jagexā?
- 0
  Ričards 23.07.2014. 18:17 #
  Copy-paste jagex atbildi šeit.
- 0
  Slepk 23.07.2014. 18:18 #
  Nu man piemēram nobanoja acc par macroing. spēlēju ar 2 reizē. ar 1slay, ar otru wc. nobanoja to ar kuru wc. Dīvaini tikai tas, ka ar to acc fc runāju ar citiem, pa pm arī sarunājos. nezinu pēc kāda pamata izlēma, ka es botoju un acc ir jābano.
- 0
  Pavārs 23.07.2014. 18:20 #
  "Hi G41MP28,
  
  Thank you for contacting Jagex Customer Support.
  
  Based on the information you've provided us, I have been able to secure the account and remove the registered email address on it. This means you’re just a few steps away from being able to recover your account and get back to playing RuneScape!
  
  Before you look to reset your RuneScape password, please follow all of our computer security advice which will ensure your PC and email remain secure in the future. Finally, make sure you are setting passwords you’ve never used before as some of your previous ones may be known by others.
  
  Once you’ve done this, you will be able to reset the password. To do this you will need to successfully submit a Password Reset Form so a member of staff can review your information and make a decision on this account’s ownership. The form requires you to submit some information about your account such as previous passwords, recovery answers, billing transaction IDs and contact information. It would be good to have this ready for when you submit your Password Reset!
  
  When completing the form, please try and submit it from the PC you play RuneScape on the most, in addition to entering the earliest information that you can remember.
  
  If you need further assistance with filling out the password reset form you can visit our dedicated Support Centre page by clicking here. This page has tips on the information needed to increase the chances of a successful recovery.
  
  This message has been sent from a notification-only email address that cannot accept further incoming emails. Should you need further help please visit our Online Support Centre.
  
  To keep your account safe and secure, we recommend that you delete messages to & from Jagex once your issue is resolved.
  
  Good luck with your password reset!
  
  How did we do? Please click here to give us your feedback.
  
  Kind regards,
  Mod Simon P
  
  Transformers Universe Jagex RuneScape
  
  Signature
  
  See our support videos on our RuneScape Customer Support channel!
  https://www.youtube.com/OfficialJagexSupport
  
  Need more info? Check out the Support Centre for top tips on:
  Account Help
  Account Security
  Billing & Membership
  Tech Support
  
  23/07/2014 16:08 - G41MP28 wrote:
  
  Date: 23-Jul-2014 16:03:46
  
  Player details:
  From: naureenc2 [at] gmail [dot] com
  Type Of query: Someone else set the latest registered email
  Username / Displayname: G41MP28
  
  ---------------------------------------------
  
  Description:
  Hello.
  So, support sent me a link where i can remove Jagex Account Guardian, but there is
  security questions needed.
  My account was scamed two years ago in latvian gaming site, so i got it back but
  scamer has set up JAG, witch can be removed answering 5 questions.. I dont know
  answers, because i didnt wrote them. How can i access my account? Is that
  possible? It should be.. I hope it is.
  
  Best regards,
  Nauris!"
- 0
  Pavārs 23.07.2014. 18:21 #
  P.s. man supports atsūtija identisku emailu kā tad, kad recoveroju acc.
- 0
  Slepk 23.07.2014. 18:28 #
  A tev likas, ka vini tur to visu manuali raksta?
- 0
  Pavārs 23.07.2014. 18:31 #
  Viņi noņēma to JAG.. dīvaina situācija. bet nu labi ka tā..

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